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ORDERS, DELIVERY & RETURNS
This page forms part of our legal page and incorporates terms and definitions found there in.
How to order
To order, please follow the steps below:
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Go to “SHOP” section in the main menu..
Clic on the product you would like to buy.
Click on “ADD TO BAG” button on the right hand side of the page.
Next, you can either click on the ‘CONTINUE SHOPPING’ button, or you can click on the ‘GO TO CHECKOUT’ button to review the items in your shopping bag.
When you review your shopping bag, if you are happy with the items in it you can click ‘CONTINUE TO CHECKOUT’ to complete your order. Alternatively you can click the ‘REMOVE THIS ITEM’ button to remove products from your basket if you change your mind.
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TESTIMONIALS
ORDERING
LEGAL
2015 LEATHER CLINIC LONDON
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All Rights Reserved
PAYMENT METHODS
You can pay for Products using Pay Pal, a debit card or credit card.
We accept the following cards: American Express, Visa, and MasterCard.
Payment for the Products and all applicable delivery charges will be taken immediately
upon ordering. For further information on how a Contract is formed please refer
to LEGAL (terms & conditions).
All information you provide to us is stored on our secure servers.
Any payment transactions will be encrypted using SSL technology.
delivery
Unfortunately, we do not offer delivery to addresses outside the UK.
You may place an order for Products from outside the UK,
but this order must be for delivery to an address in the UK.
Due to the nature of our products, we only utilise courier services for delivery.
DELIVERY TO UK
Lead time – 2 - 5 days
Cost – £1 5
please note:
You must return the products to us
as soon as reasonably practicable.
You have a legal obligation to keep the products
in your possession and to take reasonable care
of the products while they are in your possession.
Details of your legal right to cancel and an explanation
of how to exercise it are provided
in the Dispatch Confirmation.
returns
As a consumer, you have a legal right to cancel a contract under the Consumer Protection (Distance Selling) Regulations 2000. This means that during the relevant period if you change your mind or for any other reason
you decide you do not want to keep a product; you can notify us of your decision to cancel the contract and receive
a refund, provided that the product remains unopened and unused and is in a saleable condition.
Your legal right to cancel a contract starts from the date of the Dispatch Confirmation, which is when the contract between us is formed. If the Products have already been delivered to you, you have a period of 7 working days
in which you may cancel, starting from the day after the day you receive the products. Working days mean
that Saturdays, Sundays or public holidays are not included in this period.
To cancel a contract, please contact us in writing to tell us by sending an e-mail to office@leatherclinic.co
or by sending a letter to 12-14 Greatorex St, London E1 5NF. Please include your order number and list the subject
as “Returns”. You may wish to keep a copy of your cancellation notification for your own records.
If you send us your cancellation notice by e-mail or by post, then your cancellation is effective
from the date you sent us the e-mail or posted the letter to us.
You will receive a full refund of the price you paid for the products and any applicable delivery charges you paid
for provided it is unopened and unused and all terms of the contract are adhered to. We will process the refund
due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice
of cancellation. You are liable for your own returns postage and for the safety of the goods in transit.
If you have returned the products to us because they are faulty or mis-described, please inform us within 7 days
of receipt of the item, describing the fault, and we will refund the price of the product in full,
any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
We will refund you on the credit card or debit card used by you to pay.